Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new MicroTZ Pro subscriptions. If you're not satisfied with our service for any reason, you can request a full refund within 7 days of your initial purchase.

2. Eligibility for Refunds

You are eligible for a refund if:

• You request the refund within 7 days of your initial subscription purchase
• This is your first subscription to MicroTZ Pro
• You have not violated our Terms of Service
• You provide a valid reason for the refund request

3. What's Not Eligible for Refunds

Refunds are generally not available for:

• Subscription renewals (monthly recurring charges after the initial 7-day period)
• Partial month usage - we do not prorate refunds
• Accounts that have been suspended or terminated for Terms of Service violations
• Requests made more than 7 days after the initial purchase
• Second or subsequent subscriptions by the same user

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us within 7 days: Send an email to microtz@madanyemba.devwith the subject line "Refund Request"
2. Include required information:
   • Your registered email address
   • Date of purchase
   • Reason for the refund request
   • Any feedback that might help us improve our service
3. Wait for confirmation: We'll review your request and respond within 1-2 business days

5. Refund Processing

Once your refund is approved:

• Processing time: Refunds are typically processed within 3-5 business days
• Refund method: Refunds will be issued to the original payment method used for the purchase
• Account access: Your Pro subscription will be cancelled, and you'll lose access to Pro features immediately
• Data retention: Your account and data will be preserved according to our Privacy Policy

6. Billing Disputes

If you see an unexpected charge on your statement or believe you've been billed in error, please contact us immediately atmicrotz@madanyemba.dev. We'll investigate and resolve any billing issues promptly.

7. Subscription Cancellation

You can cancel your subscription at any time to prevent future charges:

• Through your account: Go to Account Settings → Subscription → Cancel Subscription
• Via email: Send a cancellation request to microtz@madanyemba.dev
• Immediate effect: Cancellation takes effect at the end of your current billing period

8. Special Circumstances

We may consider refunds outside of our standard policy in exceptional circumstances:

• Extended service outages affecting your ability to use MicroTZ
• Technical issues that prevent you from accessing Pro features
• Billing errors on our part
• Other circumstances at our sole discretion

9. Free Trial and Promotions

If you've used a free trial or promotional offer:

• The 7-day refund period begins when you're first charged (after the trial/promotion ends)
• Free trials and promotional periods are not eligible for refunds as no payment was made
• Standard refund terms apply to your first paid subscription period

10. Contact Information

For refund requests or billing questions, please contact us:

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of MicroTZ after changes are posted constitutes acceptance of the new policy.